Frequently Asked Questions about Online Application for Verification of Eligibility for Permanent Identity Card
Q1. What can I do with this service?
You can make use of this service to submit an online application for verification of eligibility for permanent identity card.

Applicants must be staying in Hong Kong legally when submitting applications.

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Q2. What information should I prepare before using this service?
You should scan the completed and signed application form and the supporting documents in the acceptable file format before using the online service. For detailed information on the acceptable file formats, please see Question 9 below.

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Q3. What kind of supporting documents should be submitted online?
If the applicant is a Hong Kong smart identity card holder, please submit a copy of his/her Hong Kong smart identity card.

If the applicant is not a Hong Kong smart identity card holder, please submit a copy of his/her travel document and a copy of his/her birth certificate (if any).

You may be required to provide additional information and documents to support your application.

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Q4. How long does the whole process of application take?
Normally, the Immigration Department will take six weeks to process applications if all of the supporting documents provided are in order. Further time may be required depending on the complexity of the application, and the number of applications received at the same time.

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Q5. Apart from the Internet, how can I submit an application to the Immigration Department?
You may also submit the duly completed and signed application form together with the supporting documents by the following means:

By post:
Right of Abode Section
25th Floor, Immigration Tower,
7 Gloucester Road, Wan Chai

Drop-in:
Deposit your application into the drop-in box provided at the Right of Abode Section.

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Q6. Is there any surcharge for the online application?
This online application is a free service.

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Q7. I have lost my acknowledgement. Is my application still valid?
If you have already submitted your online application successfully, the loss of the acknowledgement will not affect the application result.

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Q8. If my computer suddenly shuts down during the application process, how can I know whether my application is successful?
If your computer shuts down before "Step 5 - Acknowledgement", that means your submission has not been confirmed yet and you have to submit the application again. If it shuts down after you have received the acknowledgement, you are not required to resubmit the application form.

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Q9. What are the document format requirements when I submit the document online?
The following file format is acceptable for documents to be uploaded:

Image type: JPEG or TIF (CCITT-G4)

Image resolution: 200dpi or above

File size: 1Mbytes or below for each file

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Q10. I fail to upload supporting document(s) due to image resolution problem. How can I prepare an acceptable image file?
The image resolution of supporting document(s) should be 200dpi or above. The following are some points to note when you prepare the image file:
     • Use the bundled software of the scanner;
     • Set the scan resolution to 200dpi or above; and
     • Do not edit the image by image editing software as it may change the original image resolution.

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Q11. What are the system requirements for using the online service?
Operating Systems & Best View Web Browsers
Microsoft Windows 7
        • Internet Explorer 10.0 or above
        • Firefox 61.0 or above
        • Chrome 70.0 or above
Microsoft Windows 8 ("Desktop" mode only)
        • Internet Explorer 10.0 or above
        • Firefox 61.0 or above
        • Chrome 70.0 or above
Microsoft Windows 10 ("Desktop" mode only)
        • Internet Explorer 11.0 or above
        • Firefox 61.0 or above
        • Chrome 70.0 or above
Mac OS X
        • Safari 10.0 or above
        • Chrome 70.0 or above
Linux
        • Firefox 61.0 or above
        • Chrome 70.0 or above
Printers
Please install a printer if you want to print the acknowledgement immediately after the online submission. Otherwise, you can use the 'Save' function to save the acknowledgement and print it later.
Pop-up Blocker
Please make sure your web browser does not suppress pop-up windows. If common ad-blocking / pop-up blocking software is installed, please disable the pop-up blocking function temporarily in order to access this service.
JavaScript
You must enable the JavaScript.
Cookie
Please make sure the web browser accepts Cookie.

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Q12. Can I use this online service if my computer does not connect with a printer?
You can still use this online service without a printer. You can use the 'Save' function to save the acknowledgement and print it out later.

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Q13. I can't save the acknowledgment under the "Start Screen" mode of Windows 8. What should I do?
To access the online service under Windows 8, please switch to the "Desktop" mode. The "Start Screen" mode under Windows 8 can be switched to "Desktop" mode by clicking "Desktop" tile (usually at the left-lower corner) or pressing "Windows logo key + D".

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Q14. What should I do if the webpage of online service shows "System Busy"?
When the system is under maintenance or too many users are using the system, message "System Busy" would be displayed to alert the users to the situation. Please try again later.

Meanwhile, message "System Busy" might also be displayed for expired hyperlinks when you access the online system by indirect link provided by search engine, or through hyperlink saved as "bookmark". Please use the hyperlink in GovHK or ImmD homepage to access the online service.
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Q15. How can I make general enquiries?
For general enquiries, please call (852) 2824 6111, fax (852) 2877 7711, or email to enquiry@immd.gov.hk.
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Q16. What are the address and working hours of the Right of Abode Section?
Please refer to the following link for the address and working hours of the Right of Abode Section.

Address and Working Hours of the Right of Abode Section
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